Privacy Policy

Introduction

Solarverse, a subsidiary of New Kingdom Electric LLP (“Solarverse,” “we,” “our,” “us”)

At Solarverse, we value your trust. Protecting your privacy is as important to us as delivering reliable solar solutions. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform.

We comply with the Nigeria Data Protection Regulation (NDPR 2019) and the Nigeria Data Protection Act 2023, which safeguard your rights to privacy and data protection.

Data Controller: New Kingdom Electric LLP is the Data Controller of your personal data.

Data Protection Officer (DPO): You may contact our designated Data Protection Officer, Dr. Adedasola Ademola, at newkingdomelectric@gmail.com.

Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email, phone number, address.

  • Project Information: Property details, energy needs, installation preferences.

  • Installer Information: Business name, certifications, licenses, and service history.

  • Payment Information: Processed securely through trusted Nigerian payment gateways. Solarverse does not store card details.

  • Usage Data: Log files, cookies, IP addresses, and analytics to improve performance.

How We Use Your Information

We use your data to:

  • Match homeowners with certified installers.

  • Facilitate communication and project management.

  • Provide billing history, updates, and support.

  • Improve platform performance and security.

  • Send service-related communications (mandatory). Marketing communications will only be sent with your explicit consent, and you may opt out at any time.

  • Comply with legal and regulatory obligations.

Legal Basis for Processing

We process personal data only when:

  • You have given consent.

  • It is necessary to perform a contract with you.

  • It is required by law.

  • It protects vital interests (e.g., fraud prevention).

  • It serves a legitimate business interest that does not override your rights.

Automated Decision-Making

Solarverse may use automated tools to suggest installers based on your project details. These tools do not make binding decisions; you always retain the choice of which installer to engage.

Sharing of Information

We may share your information with:

  • Certified Installers: To fulfill project requests.

  • Service Providers: Hosting, payment processing, analytics, and support.

  • Regulators or Authorities: If required by law.

  • Business Transfers: In case of mergers, acquisitions, or restructuring.

We do not sell personal data to third parties.

Cookies & Tracking

Solarverse uses cookies and similar technologies to:

  • Personalize your experience.

  • Remember your preferences.

  • Analyze site traffic and performance.

We distinguish between essential cookies (required for login and security) and optional cookies (analytics, personalization). You can manage or disable cookies in your browser settings, though some features may not function properly.

Data Security

We implement technical and organizational measures to protect your data, including:

  • Secure servers and encryption.

  • Restricted access to authorized personnel.

  • Regular monitoring for vulnerabilities.

In the event of a data breach likely to result in harm, we will notify affected Users and the Nigeria Data Protection Commission (NDPC) within the timelines required by law.

Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Policy.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

Retention schedule:

  • Account data: retained for the life of the account plus 2 years after closure.

  • Transactional records: retained for 6 years to comply with tax and regulatory obligations.

  • Installer certifications: retained while active on the Platform, then securely deleted.

Afterwards, data will be securely deleted or anonymized.

Your Rights

Under the NDPR and Nigeria Data Protection Act 2023, you have the right to:

  • Access and request a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Object to processing for direct marketing.

  • Request data portability.

  • Lodge complaints with the Nigeria Data Protection Commission (NDPC) or NITDA.

International Data Transfers

If personal data is transferred outside Nigeria, we ensure adequate safeguards are in place, such as standard contractual clauses or other lawful mechanisms, in line with NDPR and the Data Protection Act.

Children’s Privacy

Solarverse does not knowingly collect personal data from children under 18. If we discover such data has been collected, we will delete it promptly. Parents or guardians may contact us to request deletion of a child’s data.

Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of Solarverse constitutes acceptance of the updated Policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Contact Us

For questions or concerns, contact us at:

solarverse.ng@gmail.com; +234 905 406 1660

Data Protection Officer (DPO): newkingdomelectric@gmail.com